Customer Experience Associate

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Vacancy

95

Job Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following communication “scripts” when handling different topics

  • Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction

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  • Identify customer needs, clarify information and provide solutions
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Employment Status

Full-time

Educational Requirements
  • Bachelor degree in any discipline

Experience Requirements
  • 1 to 3 year(s)
  • The applicants should have experience in the following area(s):
    Call Center, Customer query management, Customer Service
  • The applicants should have experience in the following business area(s):
    BPO/ Data Entry Firm, E-commerce

Additional Requirements
  • Experience in E-commerce industry will get preference
  • Familiarity with CRM systems and practices
  • Ability to take and handle stress and pressure
  • Ability to multi-task, set priorities and manage time effectively

আমাদের আপডেট ফেসবুক Group – এ জয়েন করতে ক্লিক করুন

  • Technical Specification Requirements:
  • Desktop / Laptop with Webcam facility
  • Good & Stable internet connection
  • Noise Cancellation headset (Not Mandatory)

Job Location

Dhaka (Mohakhali)

Salary

12,000

আমাদের ফেসবুক পেজে একটা লাইক হয়ে যাক ?

Compensation & Other Benefits
  • Mobile bill, Performance bonus
  • Lunch Facilities: Partially Subsidize

Apply Procedure

Apply Online
Application Deadline : June 25, 2020

  

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11 thoughts on “Customer Experience Associate

  1. i am interested, please tell me more.
    educational Requirements:BSS honours in political science finil year.

  2. I am interest your job,plz give me chance your job,i am full educated & energetic person.i want to job.

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