Customer Service Representative Digicon Technologies Ltd.
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Vacancy
120
Job Responsibilities
Need to handle incoming calls to the prospective customers pertaining to the Client’s business.
Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
Identify customer needs, clarify information and provide solutions.
Perform every call actively to solve client’s problem.
Must be knowledgeable about Facebook (Social media), email & web chat.
Refer unresolved customer grievances to designated persons for further investigation.
Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
Report time to time to the team leader for complicated issues.
Employment Status
Full-time, Contractual
Educational Requirements
Must be graduated from any reputed University/ Institutions.
Diploma completed candidates are also encouraged to apply.
Additional Requirements
Age 21 to 32 years
Both males and females are allowed to apply
Similar experience in BPO industry will get preference.
Basic computer knowledge.
Good oral communication skill.
Good listening skill and analytical skill.
Customer focus and adaptability to different personality types.
Willingness to work in any shift/ roster.
Job Location
Dhaka (Khilkhet)
Salary
Tk. 9500 (Monthly)
Read Before Apply
Walk-in-Interview
Interview Time: 10.00 AM
Day: Saturday to Thursday.
Except Friday and Any Government Holiday.
Please bring your CV & Photocopy of NID along with you.
Please maintain proper protection (You will not allowed without proper protection)
Interview Location: (4thFloor) Rajuk Trade Center, Nikunja 2, Khilkhet, Dhaka.
*Photograph must be enclosed with the resume.
Apply Procedures
Send your CV to career@digicontechnologies.com
Last date to apply : 9 Apr 2021
