Customer Service Representative Digicon Technologies Ltd.

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Vacancy

120

 

Job Responsibilities

 

Need to handle incoming calls to the prospective customers pertaining to the Client’s business.

 

Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.

 

Identify customer needs, clarify information and provide solutions.

Perform every call actively to solve client’s problem.

 

Must be knowledgeable about Facebook (Social media), email & web chat.

 

Refer unresolved customer grievances to designated persons for further investigation.

 

Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.

 

Report time to time to the team leader for complicated issues.

 

Employment Status

Full-time, Contractual

 

 

Educational Requirements

Must be graduated from any reputed University/ Institutions.

 

Diploma completed candidates are also encouraged to apply.

 

Additional Requirements

Age 21 to 32 years

 

Both males and females are allowed to apply

Similar experience in BPO industry will get preference.

 

Basic computer knowledge.

Good oral communication skill.

 

 

Good listening skill and analytical skill.

Customer focus and adaptability to different personality types.

Willingness to work in any shift/ roster.

 

Job Location

Dhaka (Khilkhet)

 

Salary

Tk. 9500 (Monthly)

 

Read Before Apply

Walk-in-Interview

Interview Time: 10.00 AM

Day: Saturday to Thursday.

 

Except Friday and Any Government Holiday.

Please bring your CV & Photocopy of NID along with you.

 

Please maintain proper protection (You will not allowed without proper protection)

Interview Location: (4thFloor) Rajuk Trade Center, Nikunja 2, Khilkhet, Dhaka.

*Photograph must be enclosed with the resume.

Apply Procedures

Email

Send your CV to career@digicontechnologies.com

 

Last date to apply : 9 Apr 2021

 

 

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